Contact us
Our committed lawyers and support staff are here to help. If you have to wait due to the demand on our services, check the renting topics on this website to see if there is an answer to your question.
Who we can help
Tenants Victoria is a not-for-profit community legal centre that helps protect the rights of renters in Victoria. All our services are free.
Some services are available to all renters. Others depend on your circumstances.
To check if you’re eligible for assistance, visit our eligibility page.
Renter support line
(03) 9416 2577
Monday to Friday
9:30 am – 12:30 pm and 2:30 pm – 4:30 pm
Closed public holidays
Calls are answered by renter rights officers with specialist knowledge of Victorian rental laws.
The approximate waiting time is more than 30 minutes.
The renter support line is closed for the holiday break from 4:30 pm on Friday 20 December and reopens on Monday 6 January 2025.
Social housing and rooming houses
1800 068 860
Monday to Friday 9:00 am – 4:00 pm
Closed public holidays
For renters in public housing and community housing and residents of rooming houses.
Calls are answered by renter rights officers with specialist knowledge of Victorian rental laws.
The social housing and rooming houses line is closed for the holiday break from 4:30 pm on Friday 20 December and reopens on Monday 6 January 2025.
Financial counselling
If you are a private renter experiencing financial hardship, our confidential and free financial counselling service may be able to help.
Get in touch via email: financialcounselling@tenantsvic.org.au
Find out more on our Financial hardship page.
The office is closed for the holiday break from 4:30 pm on Friday 20 December and reopens on Monday 6 January 2025.
For urgent financial counselling assistance, please contact the National Debt Helpline on 1800 007 007 or access their website at www.ndh.org.au
Repairs Toolkit
Our Repairs Toolkit can help you understand your rights, draft a written request for repairs or apply to the Victorian Civil and Administrative Tribunal (VCAT). Find out more on our Repairs Toolkit page.
Community worker tenancy service
Free advice or support for workers at not-for-profit organisations assisting people who rent in Victoria.
To book a 30-minute call complete the community worker tenancy service form.
The community worker tenancy service is closed for the holiday break from 4:30 pm on Friday 20 December and reopens on Monday 6 January 2025.
Office administration
(03) 9411 1444
Monday to Friday 9:00 am – 5:00 pm
Closed public holidays
Our administration staff support Tenants Victoria with general business operation and administration. They cannot provide any advice about renting.
Email: admin@tenantsvic.org.au
The office is closed for the holiday break from 4:30 pm on Friday 20 December and reopens on Monday 6 January 2025.
More info
Media enquiries
Journalists with media enquiries should email us at media@tenantsvic.org.au.
Client Service Charter
Please treat our hard-working team with respect, as we in turn treat all callers – see our Client Service Charter.
Privacy Policy
Our Privacy Policy sets out how we collect and use personal information.
Other helpful services
We have put together a list of contacts for other legal and community services that could help.
Please call 000 for emergencies.
Information and advice to renters, co-renters and landlords. Monday to Friday, 9.00 am – 5.00 pm.
Tenancy Plus aims to prevent homelessness and support renters living in social, public and community housing.
The Tenancy Assistance and Advocacy Program (TAAP) provides assistance for renters in private rental housing, private rooming houses and caravan parks who are in significant financial hardship or affected by family violence.
Anika Legal is a free online legal service for Victorian renters.
If you are at risk of homelessness, Justice Connect can help with free legal advice and support. Monday to Friday, 9.30 am – 5.00 pm.
Dear Landlord, an interactive letter writer, helps renters take the right action with renting problems.
Home of Your Own, a self-help tool, empowers renters facing family violence to remain safely housed.
Victorian Legal Aid focuses on protecting the rights of Victorians and representing those who need it the most. Monday to Friday, 8:00 am – 6:00 pm.
The Victorian Civil and Administrative Tribunal (VCAT) provides fair, efficient and affordable justice for Victorians.
For new or current legal proceedings, phone 1300 018 228, Monday to Friday, 9:00 am – 4.30 pm.
Disaster Legal Help Victoria provides free legal advice and assistance and referrals to Victorians affected by a disaster. Monday to Friday, 8:00 am – 5:00 pm